Toasted Ember

 If your order arrives damaged or there are any issues, please contact our customer service team within 14 days of receiving your package. We'll be happy to assist you with returns, replacements, or exchanges as needed.

Please keep in mind that the product must be in its original condition and show no signs of being used to receive an exchange. Customers are responsible for return shipping costs.

At YKL Concrete & Candles, we're dedicated to delivering your handmade concrete candle creations safely and swiftly. Our shipping policy ensures transparency and a seamless experience for our valued customers:

 

Processing Time

- Please allow 5-7 business days for us to handcraft your concrete candle order with the utmost care and attention to detail.

 

Shipping Methods

- We offer a range of shipping options to suit your needs, including standard and expedited choices. Shipping rates will be calculated based on your location and the chosen method during checkout.

 

Domestic Shipping

- For orders within the United States, estimated delivery times are 10-14 business days. Please note that these times may vary based on factors beyond our control, such as holidays or unforeseen circumstances.

 

At YKL Concrete & Candles, your satisfaction is our top priority. Please view our FAQ section if  you have any questions about shipping, packaging, returns and more. If you still have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team at contact@yklconcretecandles.com.

 

Thank you for choosing YKL Concrete & Candles for your handmade concrete candle needs. We look forward to brightening up your space with our unique creations!